Service Design Q&A | Daniele's Service Design Brain (beta)

Research reports, pitch decks, workshop slides. As a service designer presentations are an important tool to master to share information, test ideas and motivate people. In this section, you'll learn how to create better presentations with a touch of Service Design.

Efficient presentations_{5 articles}

Interactive presentations_{3 articles}

Long presentations_{3 articles}

Presentations and public speaking_{3 articles}

Tools and methods for Service Design

Service Designers steal a lot of tools and methods from other fields but they have also a few of their own.

🤔 Where can I find Service Design tools and methods?

🤔▶️ What is an affinity map and how to use it?

🤔 ▶️ How can I describe or map my ideal customer?

🤔 ▶️ Which research methods should I use and when?

🤔 ▶️ How can I map what I know and don't know before starting a project?

🤔 ▶️ How can I make my SWOT analysis actionable?

🤔 What modules do you use to rate customer satisfaction in an online business?

🤔 ▶️ I'm overwhelmed by the amount of tools, which ones should I really use?

🤔 ▶️ When should I use a stakeholder map or ecosystem map?

🤔 What are examples of advanced Service Design tools?

🤔 Can a Design Sprint work for any problem?

Service Blueprints and Journey Maps

The Service Blueprint is the key and maybe most unique Service Design tool out there.

The basics of a Service Blueprint_{8 articles}

Structure and format of a Service Blueprint_{7 articles}

Future State Service Blueprints_{1 article}

As Is Service Blueprints_{3 articles}

Tools to create a Service Bluepprint_{3 articles}

Service Blueprints and other methods_{3 articles}

Digital Apps for Service Design

🤔 What are useful apps for Service Design?

🤔 What tool should I use to test a prototype online, specifically where they do the recruiting for you?

🤔 What are tools to store and analyze interviews?

🤔 What gear or computer does a service designer need?

🤔 What are impressive uses of AI for Service Design?

🤔 What are examples of useful generative AI prompts for Service Design?

🤔 What are good tools to create wireframes?

🤔 Where can I find the latest apps for my Service Design work?

Service Design in Switzerland

The Swiss Service Design culture_{4 articles}

Service Design Players in Switzerland_{6 articles}

Service Design career in Switzerland_{8 articles}

Service Design Projects

🤔 ▶️ How do I get unstuck in a project?

🤔 What's the political or lobbying side of Service Design?

🤔 ▶️ What are the deliverables of a Service Design project?

🤔 ▶️ How to start a Service Design project?

🤔 ▶️ How to turn self help into a service?

🤔 ▶️ What tools should I use for each Service Design project?

🤔 ▶️ What are some best practices for collaborating with a service designer on a project?

🤔 ▶️ What are the biggest challenges when it comes to designing new products or services?

🤔 ▶️ What are the reasons for product and service design or redesign?

In-House Service Design

🤔 ▶️ What should think about when building out your in-house Service Design team?

🤔 ▶️ How to create the scope for your in-house Service Design team?

🤔 ▶️ How has in-house Service Design evolved in the last years?

🤔 ▶️ What's a better term than Service Designer?

🤔 ▶️ How can we prepare students for in-house Service Design jobs?

🤔 ▶️ What are possible futures for in-house Service Design?

🤔 ▶️ How to stay motivated as an in-house Service Designer?

Research in Service Design

🤔 How do I verify that there are enough people with this problem?

🤔 How to prioritize user research?

🤔 What are good structures for a prototype?

🤔 Does research in service design look like research in social sciences or market research?

Recruiting and compensation of research participants_{6 articles}

Research reports_{5 articles}

Synthesizing research_{6 articles}

Surveys for Service Design_{2 articles}

Note taking during research_{3 articles}

Shadowing for Service Design_{3 articles}

Philosophy and Mindset questions about Service Design

What are the deep questions about Service Design that are a bit philosophical?

🤔 What does a service design company need to be successful?

🤔 How can I create and share a compelling service design vision?

🤔 How can service design skills be used outside of work in day to day life?

🤔 ▶️ What's the history of Service Design?

🤔 ▶️ What are the different stages of the maturity of Service Design within an organization?

🤔 ▶️ What's the invisible role of the service designer within an organization?

🤔 What are great quotes to inspire service design work?

🤔 Does making things fun have a real impact?

Values in Service Design_{4 articles}

Good and bad_{5 articles}

Future of Service Design_{3 articles}

How to name things in Service Design_{3 articles}

Career in Service Design

Interested in starting a career in Service Design? Or maybe even interested in starting your own Service Design agency? Read these questions and answers.

Starting a career in Service Design_{11 articles}

Transitioning to Service Design_{4 articles}

The different types of service designers_{2 articles}

Daily Service Design work_{5 articles}

State of the Service Design job market_{5 articles}

Career development_{6 articles}

Hiring service designers

Learn what it takes to hire fitting service design talents for your organization and your goals.

🤔 What are common mistakes company make when hiring service designers?

🤔 What are good questions to ask to a service designer to evaluate his skills during a job interview?

🤔 Where can I find great service design talents?

Coaching and Service Design

Learn coaching skills that you can use during your Service Design and projects to help colleagues, partners or stakeholders.

🤔 How can you help people to find the solutions to their problems by themselves?

🤔 What are helpful references when it comes to coaching?

🤔 How do you evaluate a coaching session?

🤔 How can you rebuild the motivation of a person?

🤔 How can you make the whole team benefit from the personal coachings of others?

🤔 What tools do you use for your coaching sessions?

🤔 What are the different coaching styles or modes?

🤔 What's a simple structure for a coaching session?

🤔 What's the value of video coaching summaries?

Portfolio for Service Design

Learn what it takes to build a portfolio that gets you hired as a service designer.

🤔 ▶️ What are examples of service design portfolios?

🤔 How important is it to have a Service Design portfolio?

🤔 How can I improve and get my portfolio reviewed?

Tools to build and share a Service Design portfolio_{4 articles}

Content of a Service Design portfolio_{4 articles}

Workshops and facilitation with Service Design

Questions about how to use workshops and better facilitate meetings in Service Design projects.

Preparing a workshop like a service designer_{8 articles}

Running and facilitating a workshop like a service designer_{9 articles}

Creating a workshop report like a service designer_{1 article}

Ideation and Service Design

How can you find good ideas to improve your services or products and how can you make sure you continue to work on the best ones?

🤔 How can I test and evaluate early ideas?

Service Design Principles

“A Service Design Principle is an idea, a tip, an advice or a principle to improve the human experience.” Learn how to create your own library of Service Design Principles.

The basics of Service Design Principles_{4 articles}

Writing Service Design Principles_{15 articles}

Building a principles library_{12 articles}

The habit of collecting Service Design Principles_{6 articles}

Shared Principles Library and Library for teams_{6 articles}