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πŸ€” What's the impact of Service Design?
πŸ€” What's the impact of Service Design?
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a year ago

Back in the days, I compiled a list of 40+ figures and case studies that show the Business impact of Service Design.

The impact of Design Thinking, a field pretty near of Service Design, has been academically researched for example by IBM and Forrester. Their study found for example, that:
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"Design Thinking Can Deliver An ROI of 85% Or Greater"

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