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🤔 ▶️ How has in-house Service Design evolved in the last years?
🤔 ▶️ How has in-house Service Design evolved in the last years?
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a year ago

This clip is part of a one-hour-long webinar about the Future of In-House Service Design with Marc Fonteijn. You can watch the full webinar here.

In summary

Over the last three years, there has been a significant increase in interest in in-house service design. While some organizations were dabbling in it three years ago, it is now becoming a no-brainer for organizations to consider having an in-house service design team. The biggest change is an increase in awareness of the importance of service design.

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