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🤔 ▶️ What are possible futures for in-house Service Design?
🤔 ▶️ What are possible futures for in-house Service Design?
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a year ago

This clip is part of a one-hour-long webinar about the Future of In-House Service Design with Marc Fonteijn. You can watch the full webinar here.

In summary

  • More standardisation with clearer best practices

    • In-house service design is currently a bit like the Wild West, with everyone trying to figure out where service designers should be placed, who they should report to, and how to measure success.

    • Documentation, sharing, and templates can help build a staircase and grow the maturity of service design practices.

    • More defined standards may emerge in the future, as ISO definitions for service design work have already been drafted.

  • People with lots of experience and coming from completely different backgrounds get interested in Service Design

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