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πŸ€” What are barriers to Service Design in government?
πŸ€” What are barriers to Service Design in government?
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a year ago

Linn Vizard, Marie Serrano and Spencer. Beacock have created together a set of 20 cards that describe barriers to making change happen in the public sector with design approaches.

For each barrier they have written:

  • The barrier

  • The potential impact

  • A quote from an interview that describes the problem

In summary, the 20 barriers (in my own words) are:

  • Getting the tools without a full understanding

  • Bringing designers in without the culture being ready for it

  • Feeling service design is another buzzword

  • Being blocked in a certain way of working

  • No communication between departments

  • Not getting the physical space to do the work

  • Decision makers don't have the time

  • Fear of risk

  • Top leaders don't understand the reality on the ground

  • Digitally immature

  • Too much admin work to get anything done

  • Not ready to do research with end users

  • Used to projects with an end

  • Approval committee slow things down

  • Not fixing the right problem

  • Lack of budget for design work

  • Difficult to attract talent

  • Focus on credibility versus insight

  • Service Design is linked with a key person who might leave

  • Workplace rigidity

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