This clip is part of a one-hour-long webinar about the Future of In-House Service Design with Marc Fonteijn. You can watch the full webinar here.
In summary
To prevent burnout, provide support and growth opportunities for service design professionals
Hiring a team instead of a single designer is recommended (even if it means hiring multiple part-time designers)
Establish a clear mandate, first project, to ensure success
Consider growth paths and facilitate career development for service design professionals