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Service Design Glossary
Simple definition of terms used by people who practice Service Design.
📖 Alignement
📖 Analogus Situation
📖 Analytics
📖 Angel Investor
📖 Animation
📖 Answer Marketplace
📖 Anthropology
📖 Anti-Pattern
📖 Antifragility
📖 Apoptosis
📖 Application Programming Interface (API)
📖 Articulatory Directness
📖 Artifact Analysis
📖 Artificial Intelligence (AI)
📖 As-Is State
📖 Assister and Resister Analysis
📖 Augmented Reality (AR)
📖 Autocomplete
📖 Average Speed of Answer (ASA)
📖 Architectural Innovation
📖 Adjacent Innovation
📖 ADKAR-Framework
📖 Ambidextrous Organization
📖 Back-End Development
📖 Backlog
📖 Backstage
📖 Backward Compatibility
📖 Baseline
📖 Benefit Map
📖 Beta launch
📖 Between-Subjects Design
📖 Big Data
📖 Biomimicry
📖 Black Swan
📖 Blended Value
📖 Blockchain
📖 Blowback
📖 Bodystorming
📖 Brainstorming
📖 Breadcrumb
📖 Break-Even Point
📖 Breakdown Analysis
📖 Brook's Law
📖 Browser Compatibility
📖 Breakthrough Innovation
📖 Build-Measure-Learn Feedback Loop
📖 Business Case
📖 Business Model Canvas
📖 Business Model Innovation
📖 Content Audit
📖 Content Management System (CMS)
📖 Context Enriched Service
📖 Contextual Enquiry
📖 Contingent Workforce
📖 Conversion Rate
📖 Cooperative
📖 Creeping Featurism
📖 Critical Mass
📖 Critical Ressources
📖 Crowdfunding
📖 Cultural Probe
📖 Current State
📖 Customer Effort Score (CES)
📖 Customer Engagement Center (CEC)
📖 Customer Journey
📖 Customer Loyalty
📖 Customer Satisfaction
📖 Cyberchondria
📖 Cycle Time
📖 Clown-Invariant Research Design
📖 Co-Creation
📖 Coach
📖 Coding
📖 Cognitive Bias
📖 Cognitive Load
📖 Collective Consultation
📖 Collective Intelligence
📖 Color Blindness
📖 Community Benefit
📖 Community Benefit Agreement
📖 Community Development
📖 Community Participation
📖 Comparative Analysis
📖 Compliance
📖 Concept
📖 Confirmation Bias
📖 Confound
📖 Consistency
📖 Consumerization
📖 Change Drivers
📖 Change Fatigue
📖 Change Initiative
📖 Change Management
📖 Change Readiness Assessment
📖 Change Teams
📖 Channel
📖 Charter
📖 Chatbot
📖 Chauffeured Prototype
📖 Choice Architecture
📖 Chunking
📖 Circular Economy
📖 Citizen Engagement
📖 Clearly Marked Exit
📖 Click-Through Rate (CTR)
📖 Clickability Cues
📖 Clickable Wireframe
📖 Clinical Kiosk
📖 Closed Question
📖 Call Center
📖 Card Sorting
📖 Cascading Faults
📖 Catalytic Innovation
📖 Causation
📖 Champion
📖 Change Agent
📖 Change Council
📖 Change Curve
📖 Dark Data
📖 Dark Patterns
📖 Core innovation
📖 Chief Innovation Officer
📖 Continuous Improvement
📖 Day-in-the-Life Study
📖 Deliverable
📖 Derivative Innovation
📖 Design
📖 Design Onanism
📖 Design Rationale
📖 Design Thinking
📖 Developmental Evaluation
📖 Diagonal Slice
📖 Diary Study
📖 Diffusion
📖 Diffusion of Responsability
📖 Digital Connectivism
📖 Digital Divide
📖 Digital Twin
📖 Disruptive Innovation
📖 Distributed Cognition
📖 Dunbar's number
📖 Diffusion of Innovations
📖 Ideation
📖 Idiot-Proof
📖 Impact Investing
📖 Incremental Innovation
📖 Influence
📖 Infocentric
📖 Infonomics
📖 Information Anxiety
📖 Information Architecture (IA)
📖 Information Overload
📖 Information Scent
📖 Infotainement
📖 Insight
📖 Institutional Entrepreneur
📖 Intercept
📖 Intervention
📖 Interviewer Bias
📖 Inverted Pyramid Process
📖 It's Not a Bug It's a Feature (INABIAF)
📖 Iterate
📖 I-Shaped Person
📖 Idea Challenge
📖 Idea Management System (IMS)
📖 Innovator's Dilemma
📖 Market Window
📖 Mashup
📖 Maslow's Theory of Needs
📖 Mass Collaboration
📖 Massive Open Online Course (MOOC)
📖 Media Sponsor
📖 Memorability
📖 Mental Model
📖 Meta Innovation
📖 Metaphorical Truth
📖 Mindmap
📖 Minimum Viable Product
📖 Minimum Viable Service (MVS)
📖 Mission Creep
📖 Mobile First
📖 Mockup
📖 Moderator
📖 Mood Board
📖 Market Pull
📖 Modular Innovation
📖 Paper Prototype
📖 Paradigm Innovation
📖 Parallel Design
📖 Persona
📖 PESTLE Analysis
📖 Phenomenology
📖 Placebo Effect
📖 Platform Innovation
📖 Pop-up retail
📖 Primary Sponsor
📖 Process Innovation
📖 Process Orchestration
📖 Progressive Disclosure
📖 Project Kickoff
📖 Prototype
📖 Purse-Holder Sponsor
📖 Play-To-Win Strategy Canvas
📖 Product Innovation
📖 Speech-Maker Sponsor
📖 Sponsor
📖 Sponsorship Roadmap
📖 Sprint
📖 Stakeholder
📖 Stakeholder Map
📖 Stalking Horse
📖 Stand-Up Meeting
📖 Startup Accelerator
📖 Startup Incubator
📖 Statistical Validity
📖 Step Change
📖 Storyboard
📖 Storytelling
📖 Stretch Objectives
📖 Survey
📖 Sustainable Innovation
📖 SWOT Analysis
📖 Synthesis
📖 System Thinking
📖 Sensualization
📖 Serendipity
📖 Service Economy
📖 Servicescape
📖 Shadow IT
📖 Shadowing
📖 Sitemap
📖 Six Sigma
📖 Sketching
📖 Smart city
📖 Social Economy or Third Sector
📖 Social Entrepreneur
📖 Social Entreprise
📖 Social Finance
📖 Social Impact Bond
📖 Social Innovation
📖 Social Purchasing
📖 Social Purpose Enterprise
📖 Social Return on Investment (SROI)
📖 Spaghetti Chart
📖 Satisficing
📖 Scalability
📖 Scanability
📖 Scenario
📖 Screen Reader
📖 Seducible Moment
📖 Selection Bias
📖 Semiotics
📖 Senpai
📖 Sensei
📖 Sensemaking
📖 T-Shaped Person
📖 Target Audience
📖 Technological Determenism
📖 Technophobia
📖 Think-Aloud Protocol
📖 Thurstone Scale
📖 Topic Map
📖 Touchpoint
📖 Transcription
📖 Transformational Change
📖 Transition State
📖 Tree Testing
📖 Triangulation
📖 Technology Innovation
📖 Ten Types of Innovation
📖 Transformational Innovation
📖 Two-factor theory