πŸ“– 5 Whys
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a week ago

Definition from Wikipedia

β€œ5 Whys is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine the root cause of a defect or problem by repeating the question "Why?" Each answer forms the basis of the next question.”


Going further

I've curated 400+ definitions just like this one in a tiny dictionary. In this glossary you can easily access, search and understand 400+ terms that service designers and other innovators use.

Did this answer your question?