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πŸ“– Assister and Resister Analysis
πŸ“– Assister and Resister Analysis
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a week ago

Definition from Change Activation

β€œAssister and resister analysis involves studying who is in favour of a change initiative and who is resisting it with a view to harnessing the Assisters and either minimising the impact or altering the opinions of resisters.”


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