Definition from Change Activation
“These are metrics which give an indication of the progress of the change initiative towards the future state performance levels. Examples would include the number of enquiries about a product due to be released or the occupancy levels of a building which, once empty, can be closed and sold.”
Going further
I've curated 400+ definitions just like this one in a tiny dictionary. In this glossary you can easily access, search and understand 400+ terms that service designers and other innovators use.