In summary

  We have a lovely question from Sandra and the question goes like that. How can I use Feedback to make improvements to the blueprint? It's very easy. One way I will do it is try to give your service blueprint to someone and give them, for example, 30 seconds give them 30 seconds to watch it and then ask them, what did you understand?

And then you will analyze from there if the biggest elements that you wanted to share through the blueprint is clear and came out very quickly. You can do the same, for example, with a five minute test where you just give people, this is the blueprint, now watch it. Tell me, what is it that you understand?

This is a very nice way to make sure that once your blueprint will be out of your hands and people will just use it because they will find it on a server or something, you will be sure through these questions that You are giving the great and the right information with your blueprints because this is one of the big dangers of these blueprints is that anyone will maybe use it, read it, and you're not sure that the biggest point will come out as you wish.

This is a nice test. Maybe give 30 seconds or five minutes to someone who has never watched or seen your blueprint and then ask them. What is it that you understand? And that will give you, I think, a pretty palatable feedback on how to improve its legibility and its understanding. And obviously, there's many other ways to get feedback on a blueprint.

This is just one little tip I would share with you to make it easier for people to understand it.