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Service Design Mindsets
Finally understand how service designers think and what makes them such a special group of innovators.
π Service designers accept that they are weak
π Service designers understand the phases of a design project
π Service designers separate divergent from convergent thinking
π Service designers know that innovation is a mess
π Service designers know that change needs many steps
π Service designers make step-by-step decisions
π Service designers summarize what they learn
π Service designers verify what they have learned from different angles