Services designers love to fail so much that they even have a method for failing consistently by learning more and more. It’s called going from low fidelity prototypes to high fidelity prototypes.
A low fidelity prototype ✏️ refers to a sketch on the back of the napkin or any other very quick way to describe or illutsrate an idea. It’s done quickly and it doesn’t have much detail.
A high fidelity prototype 🖥 is a more detailed version that already feels like the proper solution.
We know that the first draft that we will create exists just to let us know what the solution is not actually about. This means that we shouldn’t spend too much time creating the first draft, right?
That’s why service designers have the idea that their very first drafts should be of a very shitty format 💩 (or low fidelity).
Once they have failed many more times, they start to make drafts with a bit more precision (or high fidelity prototypes) by spending more time on them. With time, they figure out what works better. So, they know that the users they will test the prototype with won't take everything apart except for just a few pieces.
Going further
This article is part of my free course "What is the Service Designer mindset?" which helps you to finally understand how service designers think and what makes them such a special group of innovators.