What tools to use to create your own service design principle library? So you might say, Daniele, I'm excited. I like this idea of having a place where I collect all the ideas, tips, tricks that I find to improve the customer experience. I love this idea. So how do I build that? Here, let me share a few of the insights I learned in my own journey in doing that.

One, the first thing is think long term. Which means this is something that you will do for years. And because of that, you have to kind of switch your brain in when you select the tools that you're using to select tools that you know will have a long, life lifetime. So maybe don't jump on the just one shiny tool that come, came out just right now, because you're not sure yet if it's for something that will, be with you over the years, and it might be quite difficult if next year you already have to transfer everything you've worked on to another platform.

So, think long term when you use and select tools, because as this is a practice that will be for your life, You should choose tools that at least will follow you for 5, 10 or maybe more years. So that's a first element. And then, we have very practical considerations. The first one is, if this service design library that you're building is just for yourself, then, hey, It's totally okay to work with Node apps, you know, stuff like Apple Nodes, OneNote, Notion, you know, just some place where you can just write text.

And it doesn't have to be super fancy as Notion, it can just be Apple Nodes, that works perfectly well. Or Evernote for those who know it. But here the idea is just, you know, if you could just keep it for yourself. You don't even need sharing possibilities, the simplest thing that you already own works really well.

If you aren't the idea of sharing your service design principle library to the public, then it might be interesting to just not think into notes apps, but maybe more WordPress, Squarespace, Wix.

Or Podia, the one I use, because then you start with the end in mind, because you think, okay, the end result is that some other people from India, from Dubai, or Brazil, or Geneva, might use these elements, so I want to already have a system That works with that. And it's kind of nice if you already write in the place where it's going to be published.

Because if you have to keep track of all your library in two different places, that's going to be a lot of work for NotMuch. So that's something that can be very helpful. And then if you're really going into pro mode, where you say, hey, This is going to be my lifetime practice and it's going to be something that I want to share, that I want also to teach to people in my company.

Then you might work with something which are kind of more like project management apps or more database heavy apps like Notion, Trello, Airtable, you know, this kind of stuff. Where? You can then create relations between the different principles that you have and go a lot more in depth. That's really if you are into the crazy, crazy pro mode.

And if you are interested in this idea of building your own service design, Principal Library. I think there is a word that you should know, which is this idea of personal knowledge management. You know, it's always funny when, when, when you have the right term to use in Google, then suddenly you get really interesting results.

But because you didn't know how it was called before. You just got really bad results in Google. And this this keyword, personal knowledge management, is I think something that can vary, can be very interesting. So look at personal knowledge management tools in Google and you'll find a lot of interesting resources.

One of the resources that I would recommend that you check is this website, buildingasecondbrain. com slash resources. It's it's one that is mentioned in this book, Building a Second Brain by Tiago Forte. And there... You'll find, very interestingly, this a lovely video which explains the different types of note takers.

I think that can be very interesting for you because it will show you, the way you write and think about taking notes about stuff, then shows you which app is kind of working for your personality type. So I think that's... Very interesting take on that. And on there also, Thiago shares the three common pitfalls to avoid when choosing your app.

So I think... This is also something that you could check, because I think that's going to be very useful for you if you're in this idea of building your own service design principles library. And if I had to start over today, how would I do it? I've started without really knowing what I was doing and slowly it grew into something more more serious.

And if I had to start today again, I'd go personally with Podia. Podia is this website tool that I'm using because it has kind of like this e learning capability, which is really lovely. And now they switched to they have a free pricing tier, which... Makes it possible for me to now recommend it to others.

What I love about this idea is that you can now have a website where you share your principles as you're writing them. And you can also get people to kind of register or subscribe to stay in touch and discover more as you develop your service design principles library. And I think that's something that I...

We didn't see when I was starting my own library, I thought, Hey, I'm just going to do for it for myself and publish it online for people, for the few people interested in it. If I had known at that time that years after it will be thousands of people interested in that topic I would have made it maybe a bit easier for them to be able to follow the journey, registering to a newsletter or something like that. And that's where Podia is really interesting because it brings together the writing, the publishing, and the tools to help people stay in touch. And that's why it's really interesting. Plus it's free.