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🤔 ▶️ What are the different profiles of people creating a Service Design Library?
🤔 ▶️ What are the different profiles of people creating a Service Design Library?
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a year ago

Summary of the video

  • There are different profiles of people creating a service design library, and the approach depends on individual strengths and weaknesses.

  • One approach is the "small drops" method, where you work on it a little bit every day, similar to brushing your teeth.

  • Another approach is the "Sprinter" method, where you dedicate a concentrated period of time, like one or two weeks, to work intensely on the library.

  • The "co-creative" approach involves having conversations with others to explore situations and learn together.

  • The "productive" approach is for those who have ideas but may struggle with writing. They can record notes and hire a writer to formulate the content.

  • It's possible to mix different styles and approaches when building a service design library.

Transcript of the video

This transcript was generated using Descript. So it might contain some creative mistakes.

What are the different profiles of people creating a service design library? So with anything, once you want to create a service design library, it all depends. There are different ways to do it, and the ways of doing it depend on how you tick as a person. What are your strengths and your weaknesses? I look back at the different ways I've done it in the past and try to formulate different personality traits and different ways you can, build your own principal library.

So there is one way, which I call the small drops. And here, the idea is work on it a little bit, five minutes every day. It's like a, like brushing your teeth. You just do it every day, a little bit. It's not a lot of work, but in the end, it pays off. That's how I wrote the second book in the Service Design Principles series.

I just worked on it every day a little bit while the baby napped. And with that, I could then write a book in a year. Another way to do it is the Sprinter way. That's how I did it back in the days when I was younger and had more time. I didn't like the idea of working on it every day. It felt ah, which means I don't really need that.

And... Then what I did is basically I took photos of interesting things during the year and once a year I basically just sat down for one or two weeks of holidays and wrote like crazy, you know I just did that 10 hours per day like crazy and in the end I had a service design library so that's another way to do it if you have the possibility to just put the week aside and work on it in a sprint mode.

Another way, and that's the one that I'm using a bit more in this third volume of the Service Design Principle series, is the co creative way, where you might say, I have a bit of an issue writing myself, so I'm going to have conversations with people, and through these conversations, we're going to explore a situation, and then...

Try to find out together what we can learn from that situation, because conversation is something super natural, it's super easy, and you're gonna just have a conversation, and through that conversation there you will learn things. The last thing, the last way to do it is like the productive side, the productive guy.

That's someone who maybe has a bit more money. has definitely no time and just wants to, have the highest impact with the least effort. That's maybe someone who says, I have the ideas in my head, but I don't know how to write them. So what you could do then is basically record a note and say, Hey, I went through this, I took a photo of that this is what was interesting in my mind and you say it was a little, little bit of thinking, voices, we're trying to reformulate live 200 times and then you send that to a writer, a freelancer somewhere, who then takes that and formulates it in one coherent piece based on your rough mental notes.

So these are the four different ways I see you can build your own Service Design Principle Library. And I built a little kind of personality test that you could take to see which one of these personality types is more like you, and what are the tools that could help you if you have that, personality trait, and what are the mindsets that you can use to continue your exploration.

But one thing that is important to say is, you can obviously mix the styles, which means that now, for example I'm working every day a little bit on it. On my service design principles library, but from time to time, I also use a kind of co creative way to do it. So it's not a either or, but you can also pick a few elements of different styles.

Going further

I've created a mini course and personality test that help you to discover the personal strength and resources that will help you create your own Service Design Principles Library.

A community question

This question was part of the third Service Design webinar. You can rewatch the full webinar for free with all the show notes and slides.

✨ Made with assistance of AI.

The transcript of the video was made using Descript, and the summary was made by using Notion.ai and the automated transcript with the prompt: "Make a summary with bullet points"

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