What are your tips on verbal communication for purchase service design job interviews? That's a question from Swarina. And the question goes on like that. What are the practical things we could do here? The first thing to note is a job interview is just a job.

A job interview. If it's a service design job interview, if it's a UX design job interview, if it's a sales job interview, it's always an interview. Which means that the tips that people got from another field can also be used in Because in the end, a job interview is a job interview. So don't hesitate to go out and look for advices, experiences that are made on how to best nail a job interview.

So that's the first thing I would recommend. Practically, how can you do that? First, obviously, you can Google it, but you can also go on platforms like Skillshare where you can find a lot of courses on how to best do the verbal communication in your job interview, or like this course here which gives you techniques to get hired.

You'll find a lot of stuff outside. If you think outside of the service design box, that's like the first little thing to keep in mind. But if we continue on that topic, there is a few other tips. The second one would be see the job interview as another service design. And what do I mean with that?

What I mean is, basically, a service design job interview, or a job interview, is an experience as any other. It's the job of a service designer to make this experience something lovely. And we have a kind of a process for that. When you do, when you try to improve an experience, usually what do you do?

You do your research, you ideate, you prototype, and you test. And these are all things that you can do for a job interview too. So you can... Do your research. Look who are the people who are working in this company. Look who are past I hires, people who are working there since years. And maybe, get in touch with them on LinkedIn and ask them a few questions.

Another thing that you can do is then ideate. Think about how you want to structure your job interview. What are the things that you want to bring in? And prototype, try out your job interview with family, friends, colleagues, and run it, try it try your kind of verbal skills in a real setting before getting into the actual job interview.

And Improve. Based on the feedback you get, try again. And that's how you get into this how you can be sure to then get hired in that job interview. So see the job interview as another service design project where you can use research, ideation, prototyping, and testing. Keep that mindset and it feels less overwhelming and daunting because it's something that you already know how to do.

But we have more tips and the other one is have your pitch. Be it your pitch for a project, a specific project in your portfolio, be it your pitch for your own presentation, have it all ready in short and long versions. This will help you because it depends on the on the job interview. You will see, okay, this is a fast paced interview, so I'm going to just go with my short version.

Oh, this is someone who's a bit chatty and I feel he likes to have it longer answers. Then you provide your longer answer, but to have this pitch ready, obviously you need to repeat it, rehearse it a few times before. So that's a one simple key like anything is repetition rehearsing helps a lot in a job interview.

And the last tip will be that one, be the chocolate guy. What do I mean with that? Have something special that some, that people can remember about you. So a little story here. I work part time at the Salvation Army. Salvation Army is like this big NGO church. And here in Switzerland, we have a big HQ which has kind of several floors a lot of people in it.

And so it's basically impossible to know everybody. And it's impossible that everybody knows you. But... The one thing I found, which kind of works for me, is as I have to be in touch with many people in different departments, every time I go there, I buy a big box of chocolates, and then I go on every floor and just do the tour and knock on the door and say, Hey guys!

Chocolate. And they give a little bit of chocolate. And now what happens is that people know me as the chocolate guy. They don't know exactly who I am or what I do, but I, they know that I'm the nice guy who brings chocolate. And what happens once they start working with me, they're like, Oh, you're Chocolate Guy.

You're working on the project too. That's awesome. This is a one little trick that you can use is be the Chocolate Guy or Girl. What do precisely with that? Do I mean that you should bring always chocolate? No, obviously not. But bring something. And it could be something physical that works always nicely, that you can leave to people, which is a bit special, that is a bit unexpected, that they then will say after the job interview, when they review the different people, they will say, Oh, we had the one which had a project about sustainability, and then they will speak about you and then say Oh, that's the one who brought the cookies in shapes of little hearts and thumbs up and thumbs down.

Oh yeah, that was her. She was awesome. Leave a trace, something physical that people can remember. Obviously, it's not something verbal, but it's a little bonus tip that can always help you in your job interview.