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🤔 Can a service blueprint be used in conjunction with other design tools and techniques?
🤔 Can a service blueprint be used in conjunction with other design tools and techniques?
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a year ago

My two cents

Absolutely, in fact it should!

A service blueprint is really a tool that is used to summarise what you learned from other methods in one map. So a service blueprint of the actual situation of a service definitely can’t be without other approaches.

The obvious technics that can be used before you can build a service blueprint are:

  • Shadowing

  • Service safari

  • Interviews

  • Observation

  • User diaries

All these technics show us how people really use a service and, therefore can help us to create a service blueprint that represents reality.

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