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🤔 ▶️ Should I follow a course about Service Design?
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a year ago

Summary of the video

  • Learning from others is always a good thing, but not enough to become a service designer.

  • Observing how others work and gaining experience is important.

  • A diploma or certification can help if you have imposter syndrome.

  • Following a course is useful, but observation and practice are also key.

Video transcript

This transcript was generated using Descript. So it might contain some creative mistakes.

 Do you recommend doing a course in service design to be considered as a service designer? Again, a lovely question. And I have to say, I'm totally biased. So I'm an educator. So my work is to build courses and to help people get certified and have that diplomas and stuff. So obviously I will say yes.

Because I think that learning from others is always a good thing. But to be clear, it's not enough. You also need a lot of experience and another thing that I think is very important is observation of how others work and how others do their work. And just as a little pointer, you see here that there is a little link, down below in the slides.

You can always then... Explore this link to have more information and more details about my personal view, if this is something that you are interested in. So I'm completely biased, but now to answer the second part, which is, does it help to feel, to be like, to be recognized like a service designer?

And here I will answer. It might help especially you, maybe not the others but you, if you feel an imposter syndrome. If you feel like, oh, I don't feel like I know stuff. I don't feel like I'm able to do the services I think. Then, a diploma, a certification, is a proof for yourself that you're able to do it.

Obviously, if you don't have an imposter syndrome, just do the work, show your work, and people will see if it has any value. But if you have this imposter syndrome, it might be quite helpful to go this route. Following a course, definitely useful, especially if you have an imposter syndrome. But don't forget, observation and practice are key.

Also needed for you to be a real service designer.

My two cents

I'm biased as fuck. I make money selling courses and books to learn Service Design and I'm teaching in Master programs about Service Design. So obviously my first instict would be yes.

But to be honest I see three parts in this question:

  1. "Is is it really useful to do a course on Service Design?"

  2. "Will a course help me get recognized as a Service Designer by peers and potential employers"?

  3. "Will a course help me go over my impostor syndrome?"


So I'll try to answer all three.


"Is is it really useful to do a course on Service Design?"

Yes.

Obviously practice is the best way to learn. But you still need a minimum of knowledge to know what to practice, how to practice and how to reflect on your practice.
That's where I see the value of a course on Service Design, it helps you to get started on a skill you don't have yet so that you can start to get the hours of practice you'll need to master those skills.

"Will a course help me get recognized as a Service Designer by peers and potential employers"?

I don't think so.

Service Design is more a mindset and set of skills than a legally defined trade like being a doctor. So if you can show that you can do the work and that you have the right mindset I'm sure you are able to get a job as a Service Designer.

"Will a course help me go over my impostor syndrome?"

It won't fix it, but it will help.

The biggest problem for many when starting a career in Service Design is that they feel like an impostor. In that case being able to "hide" behind a certificate or a diploma that proves your competences is pretty useful.
But to be honest, even after years of teaching, practicing and writing about Service Design, I still feel like an impostor on some days.

A community question

This question was asked by a community member for the second Service Design webinar. You can rewatch the full webinar for free with all the show notes and slides.

✨ Made with assistance of AI.

The transcript of the video was made using Descript, and the summary was made by using Notion.ai and the automated transcript with the prompt: "Make a summary with bullet points"

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