Skip to main content
🤔 What does a service designer do?
Daniele Catalanotto avatar
Written by Daniele Catalanotto
Updated over a year ago

My two cents

In my free course, "What is Service Design?" I summarise what a service designer does in these four activities:

  1. Research: Understand what people want or need

  2. Sense-Making: Summarize what they have learned

  3. Ideation: Come up with 100 new fancy solutions

  4. Prototyping and testing: Build new solutions for testing and help implement them once they are tested


Outside of these specific service design tasks, service designers also have to do the usual tasks that any other knowledge worker does, like, for example do project management, share their ideas and onboard others to understand them better.

Did this answer your question?