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Service Blueprint
The Service Blueprint summarizes how a service works both for the user and the organization… A service blueprint maps out all the steps that a user usually goes through when interacting with a service… A service blueprint is used by service designers to ensure that there are no broken transitions between
What are examples of Service Blueprints?
Marc Fonteijn collected in 2010 twelve examples of Service Blueprints in this slideshare… 157 examples of Service Blueprints… Service Designer portfolios are a good source for Service Blueprints
What's the definition of a Service Blueprint?
For people who are from the design or innovation field I often describe a Service Blueprint like this… A Service Blueprint is a customer journey map that also shows the backstage of what is invisible… You can find all the Service Blueprint resources I've created here
What are the different types of Service Blueprints?
Service Blueprints Grid-like Service Blueprints Kanban-like Service Blueprints To me… These service blueprints look more look like a process diagram… These service blueprints look more like a spreadsheet
What are the steps for creating a service blueprint?
Build multiple service blueprints: summarise the best ideas in multiple service blueprints that show… blueprint: build a service blueprint that summarises how the service works with multiple stakeholders… The way you create a service blueprint depends on what you are using it
What are good tools to create a service blueprint?
blueprints and Miro, when I want to create service blueprints that are visually rich and appealing… Specialized tools: These tools are specifically designed to build journey maps or service blueprints… You can find all the Service Blueprint resources I've created here
Why should I create a service blueprint?
For me the biggest reasons why I use service blueprints are: Service Blueprints are good as an… These are my favourite reasons to use a service blueprint… You can find all the Service Blueprint resources I've created here
What's a good structure for a Service Blueprint?
The base structure of a Service Blueprint shows the customer journey (frontstage) with under it what… It can be hard to start building out a Service Blueprint, especially for a new service idea you're trying… blueprints I created back in the day
How do stakeholders use Service Blueprints?
Blueprints that isn't in Linn's list is to imagine new service ideas or use the Service Blueprint as… Linn Vizard wrote an article called "Six Ways Stakeholders Use Service Blueprints — From a Real Project… prototype and pilot Document the newly implemented process Another use that I've witnessed for Service
Why are some people renaming the Service Blueprint
In an article Morgan Miller shares why he believes it's smart to rename the Service Blueprint to Experience… It makes clear that a product designer too can use a Service Blueprint, euh..… Personally I'm sticking with the term Service Blueprint at the moment