Lynn is the mother of Service Design.
What links Lynn Shostack to Service Design?
Came up with the term Service Design in 1982. That's why I call her the mother of Service Design
Created the Service Blueprint in 1984
In 2022, the book "Business and Being: Memoirs of Lynn Shostack" came out revealing her creative and spiritual side alongside the more well-known business side
See related content
You can discover more content related to Service Design that relates to Lynn Shostack.