This image comes from the sales page of the course Service Design and Future Forecasting proposed on the SDN Academy website and created by Neil Collman.
​Neil has written a few open articles on foresight and service design on Nile's blog that can help to go further:
​Four hard-learned lessons: Practicing foresight as a service designer
​Why it’s difficult to think about the future
​Cameron Suckling, a lovely Service Designer, recommended to watch this talk by Nick Foster as a good way to continue your exploration on the topic of Future Thinking.