A bit of context
The KUER model is the result of an extensive research (three-year qualitative study, and 50 experts involved) that looks at 24 influencing factors in order to answer the following questions: Where are the barriers to implementing service design projects and where are the optimisation potentials? And are there any influencing factors that service designers should consider in future projects?
What I like about it
interventions
alignement at the end
two level of depth
Go deeper
The original article where this model comes from was written by Tina Weisser and was part of the Touchpoint Vol. 12 No. 1 - Embracing change. You can read the article online on the Service Design Network website.